In the realm of Lean Six Sigma, understanding customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This visual representation segments complex processes into smaller, controllable elements. The CTQ Tree pinpoints those characteristics that are absolutely essential to customer satisfaction, servi… Read More

Lean Six Sigma is a powerful framework for improving service operations. By blending the principles of Lean Manufacturing and Six Sigma, organizations can realize significant gains in customer experience. Through process mapping, data analysis, and continuous improvement methodologies, Lean Six Sigma helps identify bottlenecks within service system… Read More